Can't Wait to Shop Again :)

Ordered my new furniture online, keeping in mind that with lockdown - things could be delayed. I expected so many issues since the company I work for myself, had a few of their own trying to adjust.

I hadn't used my account in ages and hadn't realised that my old contact number was still on my online profile. After I placed my order, I called and the agents amended where necessary and updated me swiftly. My ETA was about 2 weeks from order date but, I got notifications stating earlier dates. I figured it must be an error, and even so - I received calls the days before from the delivery men themselves to confirm the days & times they would arrive - since my furniture couldn't be delivered altogether. Everything ran smoothly and I never felt out of the loop - which meant I could make the necessary arrangements on my end to be available, since it's not easy to just take leave during this time either.

Their protocol is followed to the T and I am a very happy customer! They even kept in touch after it was all complete to give my review.

I know its automated, but I feel valued as a customer not just because they want your feedback - but because you can see it in their service that they care about the customer experience.