Cannot return my Nespresso coffee machine

<p>Hi, I'm a coffee ***** and have 4-6 cups of coffee a day, my friend had gifted me the nespresso inissia coffee machine in February 2016 for my birthday, I had only begun using it around March/April as I was away from home on holiday </p> <p> </p> <p>on using it I discovered that the half cup or full cup buttons doesn't really fill up the cup as it should and I would have to repeat by pressing the button Atleast 6-8 times to get the desired amount i.e. Half or full cup </p> <p> </p> <p>I went on a few occasions to @home to report this problem as I think the machine was faulty and the sales assistants said That I have to deal directly with nespresso they cannot take it back - please note I don't understand this because it was purchased from the store </p> <p> </p> <p>anyway I called nespresso and spent 30 minutes on a call trying to establish why the cup is not filling as it was supposed to </p> <p> </p> <p>Almost a year later and I'm looking at a machine that has not worked and nobody can help me with a return </p> <p> </p> <p>where is the after sales support from @home why are u selling the nespresso product if u cannot assist when it's not working </p> <p> </p> <p>I've been apart of TFG myself for more than ten years and I'm quiet disappointed I am going to buy a new machine but what do I do with the one that doesn't even work </p> <p> </p> <p>money wasted time wasted no after sales support </p> <p> </p> <p>yes it has taken me so long to write this only due to the fact that I'm literally going to throw away a product that does not work and no one wants to take it back not nespresso or @home </p>