Cancel the order and remove the details of this purchase from my credit profile

I am writing to express my frustration regarding order B***-01,which was placed on the 22nd December 2023. Unfortunately, despite multiple assurances from team members, the item has not been delivered. Given, the continued delays and lack of clarity on the delivery date. I have decided to cancel the order. I disputed the debit order for this purchase on the 15th January 2024. I kindly request that the amount due( including interest and other charges pertaining to this order) be promptly added back to the credit limit. I believe cancelling the order is the most sensible course of action at this point since the shipment has not taken place. I request you remove this credit with the credit bureaus. My account balance before the purchase was R0.00