Breville - no customer service
I am trying to replace my Breville 1.3 litreGlass Blender jug . No-one at @Home PE can help, I didn't appreciate "buy a new one as a acceptable response either".
I phone the Midrand DC ***) customer service number just disconnects you. After 5 tries it was obvious no one wants to help you. I logged a query on their website(foschini): no-one has contacted me as yet.
I bought Breville because I was assured parts would be available. The East London branch I purchased it from (very helpful) - told me a number of these benders had been returned and thre should be stock - albeit secondhand/used at the wharehouse - but no-one is contactable?
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Replies (5)
@Home's replyOfficial
31 May 2022, 11:32Hello Zill Andrew Raubach.
Thank you for letting us know about your experience. Please allow us the opportunity to assist you with your complaint.
Please note we have logged your complaint with the relevant Field team to urgently make contact with you.
Thank You.
The Guest Experience Team.
Thank you for letting us know about your experience. Please allow us the opportunity to assist you with your complaint.
Please note we have logged your complaint with the relevant Field team to urgently make contact with you.
Thank You.
The Guest Experience Team.
@Home's reply31 May 2022, 11:32
Official
Hello Zill Andrew Raubach.
Thank you for letting us know about your experience. Please allow us the opportunity to assist you with your complaint.
Please note we have logged your complaint with the relevant Field team to urgently make contact with you.
Thank You.
The Guest Experience Team.
Thank you for letting us know about your experience. Please allow us the opportunity to assist you with your complaint.
Please note we have logged your complaint with the relevant Field team to urgently make contact with you.
Thank You.
The Guest Experience Team.
's updateReviewer Update
31 May 2022, 17:41Dear Guest Experience Team.
No one has made any attempt to actually talk to me.
By way of comparison, I ordered something from the USA (less than a week ago), between my order and delivery, I was phoned twice, emailed four times and they delivered on schedule.
I have been informed that someone from the @Home will get the relevant Field Team to contact me?
From 9.08 this morning to 5.30 this afternoon and an anonymous response is not actual service? ... or am I missing something here?Surely my query is worth five minutes phone call? That would have saved both of us any aggravation?
Bazil RaubachPort Elizabeth/Gqeberha
No one has made any attempt to actually talk to me.
By way of comparison, I ordered something from the USA (less than a week ago), between my order and delivery, I was phoned twice, emailed four times and they delivered on schedule.
I have been informed that someone from the @Home will get the relevant Field Team to contact me?
From 9.08 this morning to 5.30 this afternoon and an anonymous response is not actual service? ... or am I missing something here?Surely my query is worth five minutes phone call? That would have saved both of us any aggravation?
Bazil RaubachPort Elizabeth/Gqeberha
's update31 May 2022, 17:41
Reviewer Update
Dear Guest Experience Team.
No one has made any attempt to actually talk to me.
By way of comparison, I ordered something from the USA (less than a week ago), between my order and delivery, I was phoned twice, emailed four times and they delivered on schedule.
I have been informed that someone from the @Home will get the relevant Field Team to contact me?
From 9.08 this morning to 5.30 this afternoon and an anonymous response is not actual service? ... or am I missing something here?Surely my query is worth five minutes phone call? That would have saved both of us any aggravation?
Bazil RaubachPort Elizabeth/Gqeberha
No one has made any attempt to actually talk to me.
By way of comparison, I ordered something from the USA (less than a week ago), between my order and delivery, I was phoned twice, emailed four times and they delivered on schedule.
I have been informed that someone from the @Home will get the relevant Field Team to contact me?
From 9.08 this morning to 5.30 this afternoon and an anonymous response is not actual service? ... or am I missing something here?Surely my query is worth five minutes phone call? That would have saved both of us any aggravation?
Bazil RaubachPort Elizabeth/Gqeberha
@Home's replyOfficial
01 Jun 2022, 09:11Hello Zill Andrew Raubach.
We will get the Store Manager/ Area Manager to make contact with you urgently.
Thank you
The Guest Experience Team
We will get the Store Manager/ Area Manager to make contact with you urgently.
Thank you
The Guest Experience Team
@Home's reply01 Jun 2022, 09:11
Official
Hello Zill Andrew Raubach.
We will get the Store Manager/ Area Manager to make contact with you urgently.
Thank you
The Guest Experience Team
We will get the Store Manager/ Area Manager to make contact with you urgently.
Thank you
The Guest Experience Team
's updateReviewer Update
01 Jun 2022, 10:07Thank you Rene Holmes chatted to me this morning and we are sorting this out - thank you again for your response.
's update01 Jun 2022, 10:07
Reviewer Update
Thank you Rene Holmes chatted to me this morning and we are sorting this out - thank you again for your response.
@Home's replyOfficial
01 Jun 2022, 10:14Hi Zill Andrew.
Thank you for the feedback- we really do appreciate it.
Thank you.
The Guest Experience Team
Thank you for the feedback- we really do appreciate it.
Thank you.
The Guest Experience Team
@Home's reply01 Jun 2022, 10:14
Official
Hi Zill Andrew.
Thank you for the feedback- we really do appreciate it.
Thank you.
The Guest Experience Team
Thank you for the feedback- we really do appreciate it.
Thank you.
The Guest Experience Team