Breville Appliances

I bought a Breville Toaster for R1990 in August last year. it stopped working yesterday. Phoned Morningside branch and they changed it for a badly scratched demo model which i was not happy with. Phone Eastgate branch (think i spoke to Vincent) who said he had stock. Sent driver to exchange but alas he claims i misunderstood and he also only had a badly scratched demo model. after much arguing i got refunded but as my kitchen is filled with the breville appliances all of similar design i bought the breville 800 class toaster, but had to pay an additional R300. (at Morningside) surely the very least that could have been offered was to puchase at the same price? and no stock or offer of repair on a R2000 toaster. makes one wary of purchasing such expensive items if there is no continuity or backup.