Brabantia Pots

My mother bought me the brabantia pots from @home online in October 2021 as a gift, However the lids are all loose, this began in April 2022. I sent emails to customer service about the complaint. I received a call from a lady that works at the customer service advising me that I should return the pots to a store close to , they will exchange them for a new set. When I went to the Clearwater branch, i was told they do not have stock of the pots and that its available in Cape Town will incur expenses for courier. Now in July the handles are looses, the lid holder has come off on one pot. This was not value for money at all. The guarantee stipulates its for a year and i am disappointed with pots for the amount of money my mother paid for them