MM
Mikateko M

1 reviews | Active since Jun 2012

25 Nov 2016, 19:46

Black Friday Sale

<p>Hi,</p> <p>I tried to buy a Breville Juice Fountain online and on checkout it gave me the below error. I called customer service and they advised me to go in store to purchase it and the store personnel to call and confirm that I could buy it for the same price R999.95. I went to The Glen Mall and they called in now they need a manager's authorization to give me the juicer. Why advise your customer to go in store when you won't even help?? The Foschini Group is one group so why give customers hassles you can't tell a customer to go in store to purchase there and then when the customer gets there they don't even get any help. I wasted my time going there. P ********** 3</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Kind Regards,<br />FM Mbatha <br /> ********** </p> <p> </p> <p> </p>

0
Replies (1)
@Home
@Home's reply26 Nov 2016, 14:23
Official

Hi Fortunate

Thank you for bringing this to our attention, we can understand your frustration. We apologise for the confusion and any inconvenience caused. We have passed your feedback on to the Area Manager who will be in touch with you to assist.

Regards,

The @Home team