Better customer service

I am not one to really complain but this I found very unprofessional which I have experienced. I went to @home living space in Somerset and was greeted with a nice welcome. Was attended to by a consultant which was friendly in asking for assistance to which I have said I will check around and call if needed. After about 10 mins I looked for the consultant but she was no where to be seen then I approached 2 staff members which were standing around. I called out thrice for assistance and they continued their conversation and it was not work related from what I could hear and see. I got highly irritated and ask the for assistance from the manager which she gladly help. At point of sale the same 2 staff members were standing and chatting away which I would assume was still of what I witnessed I got a closer look at their name badges. A Jamie and Cheryl is what I seen on there names badges. I got a feeling that this is not a standard the store has because of how I was greeted and assisted before my purchase.

I feel it's unfair to those who work hard. Some just make and do as they please and I feel that something should be done about this.

I am not here to name and shame people but we as customers may not always be right but we would like to give good reviews and also receive good service on order to purchase and also refer to others to shop at the store. Good ones apart and to those who helped. Big thank you to them

Regards