cC
chante C

1 reviews | Active since Sept 2011

24 Oct 2016, 07:14

BEST SERVICE

<p>A week ago my boyfriend broke one of my dinner plates and unfortunately I only bought 6 from @home, we then went to numerous @home stores to find the same plate. Eventually @home Wonderboom Junction informed us that @home Livingspace West Rand had stock, we then drove 40 minutes to buy this plate. When we arrived a lady by the name Keketso helped us. She informed us that the plates are on sale for R9.00 and unfortunately the plate that they have is cracked.</p> <p>She then started phoning stores to find my plate and didn’t stop until she located a store that still had stock. Hussel from West Coast Mall was so helpful and agreed to courier the plates to JHB for us. I honestly haven’t seen dedication like that. I hope that people like Keketso and Hussel that go above and beyond for clients gets the recognition that they deserve.</p> <p> </p>

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Replies (1)
@Home
@Home's reply24 Oct 2016, 10:15
Official

Hello Chant

Thank you very much for the compliment and I will be escalating this to their Field management Team. We are proud of their commitment to delivering excellent Customer Service.

Wishing you many more memorable shopping moments with @home.

The @home Customer Care Division