Bad service & *********** staff

Order no:P ********** 49. Napkin Ring

Good afternoon My name is Mrs Nonhlanhla Liphapang I have ordered online on the 22/04/2019, I have recieved my order on the 29/04/2019 and I discovered that my order is short of 9 napkin rings I only recieved 3. I send an email regarding this ref:Rm 174849 and they only send me another 3 =6 recieved. I did a follow up of the rest of my napkin ring on the 30th May 2019 they responded and said they re checking on other warehouses if they can get the 6 that I am short of. On the 19th May again I did a follow up and Nishaat Norodien was very unhelpful and couldn't understand my query at all, I had to send him my receipt order receipt before he understood but still he didn't help. On the 27th May I followed up and Donita Bredekamp asked me to confirm the 6 that I have recieved and tell her/him my nearest @Home store which I did. I never hear anything from @home since the 27May 2019. The whole month I have been querying about this but no joy. I ordered 12 napkin rings but only recieved 6 short of 6

I am very disappointed about the service. If they don't have enough stock why they said they've got it when I order online. I need this as soon as possible i need to use them on the weekend.

Your urgent assistance will be highly appreciated

Regards Nonhlanhla Liphapang ********** 969