Bad Service

last week I had unfortunate experience with @home the Glen. I had called to inquire about a kettle that I’ve been interested in, and a staff member named Lebogang took my contact information, promising to call me back. After two hours without a call, I decided to reach out again. During this second call I spoke with a guy named Jeff. Unfortunately, I found his demeanor to be quite rude. He transferred my call, and when I was unable to reach Lebogang, he became irritated and when I tried to address my concerns, he offered to give me her personal number without her consent, which I believe is unprofessional behavior. To make matters worse, I still did not receive a call back from Lebogang, despite my efforts to follow up.

I am disappointed with the level of service I received and felt compelled to share my experience. I hope this feedback can be used to improve customer interactions in the future.