DM
Devon M

1 reviews | Active since Sept 2010

05 Dec 2016, 13:11

Bad service/attitude

<p>My fiancee and I have opened a wedding registry at the @Home store in Eastgate mall.</p> <p>We wanted to add some more items to our registry at the Bedford centre store on 04/12/2016.</p> <p>We had to walk around the store asking for someone to please assist us. The staff seemed uninterested and really took their time to assist after spending 10 minutes deliberating whose responsibility it was to help us.</p> <p>After waiting a further 20 minutes we were told that the one scanner was "frozen" and the only other one in the store was not charged. </p> <p>We were then told we should rather go to the Eastgate store. </p> <p>The general attitude of the staff was appaling an the level of service basically non existent.</p>

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Replies (1)
@Home
@Home's reply05 Dec 2016, 13:52
Official

We do apologise for the poor experience you encountered at one of our Stores. Please allow us some time to investigate this and we will escalate this to the Field Management Team who will contact you directly.

Thanks

The @home Customer Care Division