Bad service

Dear Sir/Madam

I am really very disappointed by your shop. I came to @Home Sandton Branch to return a faulty SMEG blender on the 13th of December which was bought in August and therefore is still within warranty period. The store rap who assisted me had no clue regarding the procedure to follow when returning damage goods. She then referred me to the store manager who was at the time assisting one customer at the till. I am more disappointed by the store Manager named Portia, who witnessed that I wasn't assisted, but continued to help about 4 other people at the till who came after me and completely ignored me. She then left me standing at the till without asking if I was assisted. I called her out and asked her if she was going to help me, she rep**** and **** saying she thought I was assisted. She showed no remorse, her face was not welcoming, gave me a stinking attitude, took my blender, asked me to leave my blender and personal details, did not even bother to tell me what the procedure will be until today. the date is the 19th of December and I have since not heard anything from her or the store. It's so disappointing that a whole store Manager would conduct herself in that manner, no customer service whatsoever. All I asked for was that they replace my blender. I was appalled at such behaviour, and have a good mind to take my money elsewhere next time. I hope you would look into the matter, and make sure such an incident is not repeated. Your company has been known to provide good services, and such events tarnish the company name, so please address this issue soon.

Thank you Wendy Nkosi ***