FAKT
Franck Ardin Kamga Tuegno

1 reviews | Active since May 2015

02 Oct 2015, 16:26

Bad Service

Good Day,<br> <br> 2 Weeks ago, the PHOTO BOX BROWN 21.5X16.5CM (335503AA4) was R49. I looked for this stock at many stores such as Greenstone Mall, Golden Walk. At the end, the branch at Greenstone Mall told me that the branch at Bedford Centre has stock. I drove to Bedford Centre and the stock was the damage one. However, they called the branch in Middelburg for stock and I was told that I will be let known when the stock reaches their branch. I wanted to make payment that day of 2 units to secure order and the employee at @Home told me I do not need to do so, and when the stocks will come, I will pay the same price (R49).<br> Today, I went to @Home to collect the stocks and made payment, unfortunately the price doubles. I called the manager and express my frustration and I was told that she cannot not help me, that I should pay the new price not the promotion one.<br> <br> I cancelled the order and get out of that door with the intention of not coming back.<br> <br> Regards<br> Franck

0
Replies (1)
@Home
@Home's reply02 Oct 2015, 18:25
Official
Hello Kamga902353,

Hi Franck,

We're looking into this and will make sure that someone gets in touch as soon as possible. We apologize for the wait, and we'll make sure this doesn't happen again.

Thanks,
The @home team