Bad Service

I bought a mirror at East Gate mall on the 18th May 2018. For the past month the ***** has been coming loose.My husband tried to ***** the mirror back twice and I keep having the same problem.Therefore I decided to send the mirror back at Greenstone mall on the 18th October 2018. The manager Kevin was not interested at all to help me.Firstly he told me that I can only return the mirror within a month and cause I don't have a receipt(although I had a proof of purchase through their statement and the price tag that was still under the mirror) he will have to request from East Gate and that will take 24 hours. I waited for 5 days including today to come back to me.On Monday(22nd Oct)I called him and he was not at work.This is unacceptable service to their long time customer.I spend thousands and they can't give me good service with the item worth R229.00