jL
jeanine L

1 reviews | Active since Apr 2015

28 Apr 2015, 10:23

bad Serice

Good Morning,<br> <br> I had a few items I wanted to purchase on Sunday 26 April 2015, at @home Gateway. When I proceeded to the check out counter, I was going to pay for the items with my Total Sports account card, they swiped my card and told me it was blocked, and they then said they had the same problem with a few customers, they said I needed new black forshini group card, I would be able to pay my account but not purchase till I changed my card. I then walked to Total sports (the opposite end of Gateway) to find that my card was not blocked and there was no obligation to change my card. I walked all the way back to @home, where they were still turning away customers, I called for the manager, who was unfriendly and unhelpful (she looked like she had been sleeping in her office). I proceeded to tell them what Total sports told me, they swiped my card and it showed item not reflecting, Not BLOCKED, they then tried another terminal, to find there was a problem with the terminal not the cards. I then was able to purchase my items. This whole saga to me 45mins of back and forth, I purchased my items at 15:30, which means they were turning customers away the whole day.

0
Replies (1)
@Home
@Home's reply28 Apr 2015, 12:07
Official
Hello Jbard,

Dear Jeanine Lombard

Thank you for taking the time to contact us,

I have esclated this matter onto our Area Manager to urgently assist.

Kind regards,
@home Customer care.