Bad returns policy

I bought an iron in November 2021, and it stopped working this morning. Now I am being told by the store in Newcastle that the item cannot be returned with the original packaging which I think is absolutely ridiculous. So if one buys anything from @Home you should keep all original packaging just incase the items stops working or else you lose the warranty. I do not buy anything and hope it stops doing what it is designed to do, thus I do not keep the little box. Please assist by allowing for the item to be replaced.