BM
Beth M
1 reviews | Active since Jun 2015
07 Apr 2022, 15:57
Bad customer service
I made a purchase of items on the 24th of March. The items were delivered in two different batches. One item was not delivered. Upon enquiring I was promised it would be delivered on the 7th of April. I made a call on the 7th of April only to be told that the item would be delivered in 3 weeks. No one seems to know what they are doing or saying.🤷🏿♂️
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Replies (4)0
Replies (4)BM
Beth M's updateReviewer Update
20 Apr 2022, 12:19I still haven’t received my furniture item yet. No one knows where it is or when it will be delivered. Pathetic service from @Home Online.
BM
Beth M's update20 Apr 2022, 12:19
Reviewer Update
I still haven’t received my furniture item yet. No one knows where it is or when it will be delivered. Pathetic service from @Home Online.
@Home's replyOfficial
20 Apr 2022, 14:24Hello Beth Mnyaman.
Thanks you once again for informing us about the delay in response. Our consultants from the Distribution centre will be in contact with you shortly.
Thank you.
The Guest Experience Team
Thanks you once again for informing us about the delay in response. Our consultants from the Distribution centre will be in contact with you shortly.
Thank you.
The Guest Experience Team
@Home's reply20 Apr 2022, 14:24
Official
Hello Beth Mnyaman.
Thanks you once again for informing us about the delay in response. Our consultants from the Distribution centre will be in contact with you shortly.
Thank you.
The Guest Experience Team
Thanks you once again for informing us about the delay in response. Our consultants from the Distribution centre will be in contact with you shortly.
Thank you.
The Guest Experience Team
BM
Beth M's updateReviewer Update
25 Apr 2022, 14:46No one has contacted me to inform me of actual delivery date and time. Pathetic service from @Home.
BM
Beth M's update25 Apr 2022, 14:46
Reviewer Update
No one has contacted me to inform me of actual delivery date and time. Pathetic service from @Home.
@Home's replyOfficial
25 Apr 2022, 15:26Hello Beth.
We have just received confirmation from our Distribution team- delivery of the mattress will take place tomorrow during the day.
Once again- huge apologies for the delay in receiving your completed @Home order.
Thank you.
The Guest Experience Team
We have just received confirmation from our Distribution team- delivery of the mattress will take place tomorrow during the day.
Once again- huge apologies for the delay in receiving your completed @Home order.
Thank you.
The Guest Experience Team
@Home's reply25 Apr 2022, 15:26
Official
Hello Beth.
We have just received confirmation from our Distribution team- delivery of the mattress will take place tomorrow during the day.
Once again- huge apologies for the delay in receiving your completed @Home order.
Thank you.
The Guest Experience Team
We have just received confirmation from our Distribution team- delivery of the mattress will take place tomorrow during the day.
Once again- huge apologies for the delay in receiving your completed @Home order.
Thank you.
The Guest Experience Team