Bad Customer Service

I bought a couch and it was promised to be delivered to me on the 20th of November 2015, I have yet to receive the couch as well as feedback!!<br> <br> On the 21st of November 15, I call to find out where my couch is, only to get told there are none in the country. I then ask for some feedback on when it will arrive and not 1 person nor a manager could tell me, never mind return my call or get back to me!! <br> <br> I am absolutely appalled at this service and feel like I should have taken business elsewhere as my needs were not taken into account it was about making a sale. The sales assistant was well aware of the fact that I needed the couch before the 26th of November 15 and reassured that it would be delivered way before that.<br> <br> I need an answer and I need an answer fast!<br> <br> <br>