Bad behavior Jabu Assistant Manager - Rosebank

I am very and extremely dissatisfied and disgusted by the behavior that I recieved from @home Rosebank by an ill mannered and unprofessional manager Jabu.

On Tuesday the 5th Feb I went to @home at Mall of Africa I was assisted by a lady who goes by the name of Andiswa professional nice lady helped me to look for the mirror Ornate which they had however was damaged. She checked online to see which other shops had the mirror. She found that Rosebank, Brooklyn and Bryanston had them. I asked her to call them to reserve it for me so that I can go collect the following day.

She spoke to a guy by the name of Phenyo who advised they have one its in a box and it will be put aside for me to collect the next day. I sooke to him and asked him whether it was in good condition and he confirmed yes its in good condition.

I went there on Wednesday morning as I had advised that I will come. When I got there Jabu the assistant manager helped me only to find that the mirror was damaged.

When i asked him to call other stores he fid but his demeanor and attitude towards me was extremely negative to an extent where he told me to fetch the mirror at Brooklyn mall and I should do so in 24 hours failure to do so will result in the mirror being put back.

I told him I stayed off work to get the mirror from Rosebank had I known that it would have been damaged i would have not come and went straight to Brooklyn. He told me that wasnt his problem cause the policy states that it can only be put aside for 24hours.

I dont know how he has been in a Management role or how he made it in one. It was the first time that I waa treated like that in such a dignified shop.

He knew that the mirror at Brooklyn was damaged but he told me to go fetch it there what really got to me is that he knew that and was doing it to be malicious and mean and spiteful.

That was the worst customer service and experience ever!!!

I have since been assisted by the Brooklyn mall and will continue with them but I will make sure that I dont set foot in Rosebank and will also spread the word on the bad customer service im that shop. Jabu has a very low EQ for a Manager and if he continues in that role I would be disappointed cause he doesn’t possess the customer service capability and doesn’t possess the leadership capability either.