Bad bad service!

We bought a dining table, chairs & a couch beginning of Feb, for the apartment we are moving to the 1st of March. The dining table was to arrive 2nd March from CT and all delivered to us 6March. I went the week before to confirm, everything is fine - I'll pay excess when on table when it arrives. Come 2nd March, phone @Home, struggled to get hold of them, eventually, table not there. And excess is the wrong amount. Sort that out, but 3rd March, \we'll phone you back"";we'll phone you back\"". Never phones us"