Item: @Home
Rating: 3
Author: Thandeka M

@Home's replyOfficial

19 Nov 2018, 11:34

Hello Thandeka

Thank you for making us aware of your experience. As part of the returns process you would need to take the set back to the Store you purchased it from and they will send it in for assessment. They will advise once our QA department has evaluated the pots.

Thank you

The @home Customer Care Division

@Home's reply19 Nov 2018, 11:34

Official

Hello Thandeka

Thank you for making us aware of your experience. As part of the returns process you would need to take the set back to the Store you purchased it from and they will send it in for assessment. They will advise once our QA department has evaluated the pots.

Thank you

The @home Customer Care Division

TM

Thandeka M's updateReviewer Update

19 Nov 2018, 12:04

Thank you for the response, to be more specific its the 2 pots with the stone like handles (which I use for casseroles and stews). Those are the ones I use a daily. The rest of the pot handles have the normal safe handles.

TM

Thandeka M's update19 Nov 2018, 12:04

Reviewer Update

Thank you for the response, to be more specific its the 2 pots with the stone like handles (which I use for casseroles and stews). Those are the ones I use a daily. The rest of the pot handles have the normal safe handles.

@Home's replyOfficial

19 Nov 2018, 12:08

Thank you Thandeka

Could you please let me know which Store you will be returning the items to.

Thanks

The @home Customer Division

@Home's reply19 Nov 2018, 12:08

Official

Thank you Thandeka

Could you please let me know which Store you will be returning the items to.

Thanks

The @home Customer Division

TM

Thandeka M's updateReviewer Update

19 Nov 2018, 12:48

I am alerting you to the fact that there is a serious problem with the pots. What purpose would it serve taking them back to the shop, unless the pots would be modified to be more safe. If its for simply testing then your QA team can simply walk into any @Home store and choose those 2 pots and test them. Even by simply putting boiled water into the pot the handles immediately get hot too.

TM

Thandeka M's update19 Nov 2018, 12:48

Reviewer Update

I am alerting you to the fact that there is a serious problem with the pots. What purpose would it serve taking them back to the shop, unless the pots would be modified to be more safe. If its for simply testing then your QA team can simply walk into any @Home store and choose those 2 pots and test them. Even by simply putting boiled water into the pot the handles immediately get hot too.

@Home's replyOfficial

19 Nov 2018, 13:37

Hello Thandeka

Could you let me know which Pot Set it is that you have - I need the SKU number to make sure that it is the same one you have. It should be on the box or on the receipt. Please email the details to the following email: ***

Thank you

The @home Customer Care Division

@Home's reply19 Nov 2018, 13:37

Official

Hello Thandeka

Could you let me know which Pot Set it is that you have - I need the SKU number to make sure that it is the same one you have. It should be on the box or on the receipt. Please email the details to the following email: ***

Thank you

The @home Customer Care Division

TM

Thandeka M's updateReviewer Update

19 Nov 2018, 14:58

I have emailed him. The SKU number is ********** 2061

TM

Thandeka M's update19 Nov 2018, 14:58

Reviewer Update

I have emailed him. The SKU number is ********** 2061

@Home's replyOfficial

19 Nov 2018, 15:22

Hello Thandeka

Thank you. We will get right on it for you.

The @home Customer Care Division

@Home's reply19 Nov 2018, 15:22

Official

Hello Thandeka

Thank you. We will get right on it for you.

The @home Customer Care Division

Baccarat Stone pots - HANDLES EXTREMELY HOT