Baccarat ID3 Pot set - waste of money!!! @ Home VERY BAD Customer Service.

I am a VERY DISAPPOINTED & UNHAPPY client. On 03 December 2016 I bought a Baccarat ID3 Pot Set of 9 from your Clearwater Mall branch. Before I made the purchase I explained to the sales lady that I do not want a pot set that will give me problems and that will scratch easy – I needed something that will last a long time. There were other pot sets on display, but the sales lady told me the best pot set to buy was the Baccarat set. She gave me the following information on the Baccarat Pot set: 1) It’s durable and have a Life time (20 years) warrantee if anything should go wrong. 2) I could use any utensils inside the pots. 3) I could wash it in a dishwasher. 4) I could use it in the oven. She convinced me that I will purchase good quality.

My eldest daughter was with me and she overheard the sales pitch. My daughter was also impressed with the information. My daughter urged me to rather purchase this set and have the peace of mind that it would last for a long time as to purchase the cheaper sets that was on display. With all the information the sales lady gave me I decided to make the purchase.

I used the pot set for a while, then the coating started coming off the set. I used the plastic utensils in them, but the "non-stick" coating was not good quality as my food got stuck to the bottom and even by using plastic utensils the coating came off. On the edges the coating came off all round. I was very disappointed. I could not be without pots as I use them every day.

I washed them in the dishwasher. I used a metal whisk to make sauce – the coating came off into my food.

I eventually bought myself another pot set so that I could return the Baccarat pot set for re-coating.

I work in Northriding and struggled to return the pot set - Clearwater was not on my route. On Friday 07/07/2018 I finally went to @Home in Clearwater to return the set.

First I spoke to a sales man behind the counter and explained to him that I wanted to return the set. He was very friendly and told me that he will have to call his manager to assist me. A lady came from the back of the store to assist me. I started to explained to her that I would like to return the set as the coating came off. She told me that she had a client a year ago with the same problem and she will have to check for the number to where I could send the pots for recoating. I told her that I do not want the number for the place, I want them to return the pot set to Baccarat for recoating as it was under warrantee. She told me that she cannot return the pot set as they have an agreement with Baccarat. I started to explain to her what her sales lady told me before I made the purchase - that I could use any utensils inside the pot set as this was one of my main concerns before I made the purchase - not that I used metal in all of pots, but used a metal whisk. She interrupted me and told me “No harsh chemicals, No metal utensils” I told her once again – this is not what I was told by her sales lady and some of the pots I did not use metal utensils, but still the coating came off. I even tried to show her, but she did not care to have a look. She interrupted me again and told me again: “No harsh chemicals, No metal utensils” and that she cannot return the pot set. She did not give me the time of day and did not want to hear what I had to say. I tried to explain to her 3 times what her sales lady pitched to me, but she kept cutting me short. I felt she was very rude to cut me off and had a bad attitude toward me. I became angry and told her that I will not leave this as is, I was under the impression that the pot set was under Guarantee – She responded again with attitude: "No, not guarantee, it’s a warrantee". I snapped back and said: "same thing" and she responded: "no, not the same thing" I told her that I would report her to head office. She responded: “You are free to do that” – I demanded her name and got it from the Sales man behind the counter. Her name is: Nomzamo Qotho

I left the store very angry. I was not given time to explain properly and was treated with disrespect. Never the less…I am stuck with a pot set that is useless to me and I paid a lot for the pot set. It’s was supposed to be under warrantee? I was **** to from the start and purchased this pot set given wrong information. How can you tell a person you have a lifetime warrantee, but when I request a re-coating the warrantee is no longer valid due to @ Home providing me the wrong information from day 1? I will never refer anyone to purchase at @ Home Clearwater or to buy the **** I was conned with.