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basheera F
1 reviews | Active since Nov 2018
27 Nov 2018, 09:21
@home will not honour a promotional purchase due to technical issues on their end
Have been sent chasing my tail and being told the reason for a mastercard payment failure is my problem. been told keep trying, cancel and reprocess, use a different browser, call your bank and the last straw "THE ITEM IS OVERSOLD AND YOU WONT RECEIVE IT'. been on the phone with them since 10am 26/11 until 9am on 27/11. they refuse to provide another method of payment, they refuse to honour the purchase at the promotional price. I will not accept this. @HOME you will honour this. this will be published all over social media because your online shopping service is pathetic.
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@Home's replyOfficial
27 Nov 2018, 10:49Hello Basheera
Thank you for taking the time to send us your feedback. We are aware that a few of our TFG online shoppers over the Black Friday and Cyber Monday period have had their orders cancelled after they were initially confirmed. We apologise profusely for any disappointment or confusion created.
Thank you for taking the time to send us your feedback. We are aware that a few of our TFG online shoppers over the Black Friday and Cyber Monday period have had their orders cancelled after they were initially confirmed. We apologise profusely for any disappointment or confusion created.
This issue is the result of the extraordinary volumes of traffic to our site, where multiple shoppers simultaneously click “buy” on a product and there was insufficient stock to fulfil multiple orders.
Where purchases have been cancelled, our shoppers will be reimbursed.
Should you our Customer have any further queries or concerns, please contact our dedicated Customer service personnel on ***
Thank you
Thank you
@Home's reply27 Nov 2018, 10:49
Official
Hello Basheera
Thank you for taking the time to send us your feedback. We are aware that a few of our TFG online shoppers over the Black Friday and Cyber Monday period have had their orders cancelled after they were initially confirmed. We apologise profusely for any disappointment or confusion created.
Thank you for taking the time to send us your feedback. We are aware that a few of our TFG online shoppers over the Black Friday and Cyber Monday period have had their orders cancelled after they were initially confirmed. We apologise profusely for any disappointment or confusion created.
This issue is the result of the extraordinary volumes of traffic to our site, where multiple shoppers simultaneously click “buy” on a product and there was insufficient stock to fulfil multiple orders.
Where purchases have been cancelled, our shoppers will be reimbursed.
Should you our Customer have any further queries or concerns, please contact our dedicated Customer service personnel on ***
Thank you
Thank you