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shafeeqa I

1 reviews | Active since Jul 2013

30 Jun 2015, 10:02

@home - TOTALLY *******

An incorrect painting was delivered to me on Monday (22 JUNE) , which I immedetiately contacted the online service. <br> I sent all the documentation to them and explained the urgency. Then I spoke to another consultant and she assured me, I would receive my correct parcel on thurs/ friday (25/26 june), but nothing was received. I once again called yest (29 june) and was assured my delivery will arrive but like always is was false info and nothing came. <br> I called them today (30 june) ans was told that the courier came but there was nobody home which is ******** as there is always somebody there. <br> <br> I have called everyday since the 22 june and it was the same lies been told to me. I will never use this online service again as there is no service. <br> <br> This is the first and last time I will buy from your online as its ridiculous and its unacceptable. <br>

0
Replies (1)
@Home
@Home's reply30 Jun 2015, 10:58
Official
Hello shafs27,

Dear shafeeqa ismail

Thank you for taking the time to contact us,
I have escalated this Complaint onto our e-commerce team to urgently assist.
Apologies for the inconvenience caused.

Kind regards,
@home Customer care.