CL
Charmaine L

1 reviews | Active since Nov 2015

05 Nov 2015, 20:01

@home...*****ing from customers

A few days after paying for a furniture order of over R40,000 I visited the Gateway store where the purchase was made, only to see that some of the items I had just ordered were on special.<br> <br> I tried to see the sales person who was busy, and then made a phone call to the store where I explained that the discount should be passed on to me as I had not taken delivery as yet and the discount was substantial...R2400!!<br> <br> I made another call the following day and repeated my plea to Corrine, the store manager who told me they only get informed of special offers the day before and that she could not give me the discount...but would offer me 20% discount on my next purchase. For those that can't do math...I would need to purchase for at least R12,000 to qualify for the same discount as what is currently being offered on the Kamma chairs.<br> <br> @home...I am bitterly disappointed in your attitude and currently think I should cancel my order and demand a full refund!<br> <br> I've been a loyal customer for many years...but this is about to change!<br> <br>

0
Replies (1)
@Home
@Home's reply06 Nov 2015, 10:15
Official
Hello Myna1,

Hello Charmaine Lombaard

Thank you for taking the time to send us the feedback. We understand your frustration and have escalated this matter to the Area Manager who will be in touch with you shortly.

Thanks

Kind regards
The @home Customer Care Team