GK
Gazza K

1 reviews | Active since May 2014

04 Jun 2017, 19:57

@Home's ********* Pricing Change Policy

<p>Had been pricing around this past week for a food blow torch / Creme Brulee torch. Decided today I would go to your Canal Walk branch and purchase your S&P micro torch for R169. Extremely shocked to discover that you'd increased the price to R269 ! And it was so blatantly obvious as only the actual price section on the pricing label had literally been scratched away. Being very fami**** with UK Trading Standard policies, that would be deemed ******* and subject to a fine as existing stock cannot increase in price (only new stock). I wonder what the local South Africa NCA would say? Anyway a disgusting business practise - you should be ashamed of yourself and I hope other members get to read this.</p>

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Replies (2)
@Home
@Home's reply05 Jun 2017, 10:10
Official

Hello GazzaKing

Thank you for taking the time to send us this feedback. We have escalated this to the Field Management Team who will contact you directly. Please allow us the time to investigate this and give you feedback.

Thanks

The @home Customer Care Division

GK
Gazza K's update07 Jun 2017, 13:48
Reviewer Update

Thank you. I appreciate the follow-up.
Florence from the Canal Walk branch phoned me yesterday to explain a few matters, and I was able to visit earlier today with whom Glynis was highly favourable in assisting me. Thank you both, and I do once again appreciate the follow-up. I also do hope your investigation and resultant pricing policy is fair to all parties. Thank you