@Home Poor Show

Firstly the @Home online store has problems with payment and it took a week longer to purchase a couch. I had to drive to numerous stores to get help. Once it arrived the couch had marks on it. I contacted @Home who said that they would refund the delivery fee so that I could have the couch cleaned after they had seen the pics I sent them. @Home then did not respond to me again and now I am left with a brand new couch that was delivered marked. I have phoned and emailed them numerous times with no responses.