SM
Salisha M

1 reviews | Active since Feb 2013

17 Feb 2015, 15:11

@Home poor service and delivery

I bought goods from @Home Westrand Store in December and my delivery was 3 weeks late because my cellphone number was captured incorrectly and my order cancelled. <br> <br> I purchased goods again this year and was promised that my order will arrive a week later (on 17/02). After I had to call to confirm my delivery i was told that the goods would arrive the following day and not on the day i was told. AGAIN because of incompetence with capturing data. Furthermore i was then told that the store could not get a hold of the distribution centre and despite being on the phone with them the ENTIRE day about my order and so it would be delivered 3 days later. I am still waiting for my goods! BAD SERVICE, INCOMPETENCE, NO COMMUNICATION WITH CUSTOMERS. I spoke to the manager who sounded irritated that i wanted my goods on time! <br> <br> I am pregnant and at this rate my baby will arrive before his furniture. <br> <br> I will be taking my business elsewhere in the future!

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Replies (1)
@Home
@Home's reply17 Feb 2015, 16:04
Official
Hello Sal28,

We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue and would like to apologise for any inconveniences caused.

Please be advised that we will escalate this complaint on to our Customer Care Representative, who will be in contact with you as soon as possible to provide assistance in resolving your complaint.

Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant