@HOME NOT HONEST - STEEL MONEY

We bought a lounge suite on 21 July 2015 in Boksburg. We moved from Boksburg to Pretoria and asked for delivery in Pretoria. After 3 months we lodged a complaint, the quality on the lounge suite was bad and we asked @Home to investigate. Pretoria branches did not want to take responsibility - they said that Boksburg must sort it out. After various visits to @Home and a lot of energy wasted, the Parkview branch in Pretoria got involved and send somebody to our house to investigate. It was agreed, there was a problem. This was now already in October/November 2015. Again, no action from @Home. Parkview arranged with the Boksburg Branch to contact us in December. Again - no communication to us. In January we went back to Parkview to hear that the lady resigned in Boksburg. Nomsa Dube(manger) will now sort out. The lounge suite was collected on the 8th of January. Banking details was given to Nomsa on the 11th of January, credit was approved on the 13th. As of today, after several e-mails and visiting Boksburg with my credit card to reverse the transaction on the 20th of January, I am without a refund and lounge - @ Home took the lounge and my money! They are *****ing!