CB
COENRAAD B

1 reviews | Active since May 2014

21 Aug 2015, 12:07

@Home non responsive to exchange damaged goods

On Wednesday 29 July 2015, @home delivered, amongst others, two Bella Console Mirrored tables to our home in Wilropark. The goods were received by our Housekeeper.<br> <br> On arriving home later that evening, I noticed that the one table is damaged.<br> <br> My wife personally reported the damage at your shop on Thursday 30 July 2015 followed by a confirmatory e-mail with photos on 31 July 2015.<br> <br> On Friday 7 August 2015, a Mitre Console Table High Gloss White table was delivered to our home in Wilropark. The table was received by our Housekeeper.<br> <br> On arriving home later that evening, I realised that the table top is skew (not level). <br> <br> As we were away for the long weekend, we only reported this on 11 August 2015.<br> <br> A \Jabu"from the branch phoned me on 13 August 2015 and promised to take care of the matter. I again followed up on 20 August and again was promised by Jabu that they will look after me.<br> <br> Customer Services only have options for account related issues. I have tried the *** number displayed on the website for assistance but was cut-off three times.<br> <br> I only today e-mailed my complaint with photo's to [Email Removed] Let's wait and see."""

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Replies (1)
@Home
@Home's reply21 Aug 2015, 16:15
Official
Hello COENRAAD BOSHOFF,

Hello Mr Boshoff

Thank you for taking of your valuable time to send us this feedback.
We aim to provide all our Customers with excellent Service.

I have escalated this to the Field Management Team who will contact you shortly to discuss a resolve.

Thanks again.

@home Customer Care Division