@home lies, falsely advertises and does not seem to care at all about their customers.

This is about the 3rd time I have now had to succumb to leaving a review on Hello Peter due to lack of service from @home/Foschini/TFG Online. In fact I don't even want to say bad service - because it is not bad - it is NON EXISTENT.

After hundreds of calls and emails, I finally got my sofa that I ordered, that they cancelled on 23 Nov delivered. I was then told that they are looking into refunding me the R7000 that I overpaid for the sofa - which they falsely advertised on Black Friday sales for R12999.00 - Due to a cancellation on their behalf (which no one ever had the decency to contact me about) I then had to pay R20000.00 to get the same sofa. This only arrived at my house in the beginning of January.

After this I have been in touch with @home about the refund they need to give me - of R7000.00

I got the following email from @home on the 11th of December 2018:

FW: [0][ ********** 51]Re: [ ********** 42]Fwd:

"Good day, Thank you for your email.

The order has been cancelled and a refund will be processed. For security reasons, please send the following information to the email address below:

A bank statement reflecting your name, transaction and account number to

********** . Please add the order number/s in the email subject . As soon as we receive the statement, we will process the refund for you.

Refund process timeframe is 5-10 working days, starting from the day the bank statement is received.

Regards, TFG Online Shopping Team"

Caela October told me that this was going to be refunded to me - she has dissapeared from emails as well and simply does not reply - neither does their head office nor BMRefunds.

I sent my bank details - Still NO REFUND.

The disrespect I have been given, the poor treatment - will make me out of principle never shop at @home again and can I advise anyone reading this to never ever take the chance of ordering anything from @home and trusting them to care for their customers. I am deeply upset and I am waiting for @home to fix this. I have had enough now and really hope that they will change my mind and apologise and stick to their word and care.

I look forward to hearing from a real person and not an automated customer email service.

I also look forward to the day this so called promised refund will be processed.

IS THIS THE BIGGEST JOKE EVER?????