@home is pathetic.TFG group

Good day Sir/Madam,

With regards to the below, just some background as to the below frustration. We purchased the 4 & 3 seater capri in dark grey on i think 16 September 18. We were informed that there is a 4seater in stock however a 3seater will have to be made. A delivery fee of about R600 was calculated and paid on the day. We were told that it will be done in two separate deliveries and that the delivery fee paid covers both. First delivery was scheduled for 8 Oct 18, on date nothing was delivered, when following up we were informed that it will only be one delivery with both couches and that the delivery fee is R1300 and not R600, and wanted us to pay the difference of R700, to which we refused as we had double checked on the amount and agreed on two deliveries. Spoke to Shawn and he made arrangements for 4seater to be delivered on 11 Oct. The second order was initially scheduled for 26 Oct, and then to 26 Nov, we didn’t have the energy to argue about this and settled for 26 Nov. On friday 9 Nov, Shawn phoned to say that our second order will be delivered on 13 Nov. On arrival i noticed that it was the incorrect colour the medium grey, we ordered dark grey, so after waiting for two month for 3seater to be made and delivered for this to have happend is very frustrating, once again. No one from @home made contact with us with regards to the incorrect delivery, my partner had to bring it to your attention. Spoke to Shawn this morning, he explain about the assessor that is investigating the matter to determine what went wrong, which is not what we want to hear, the outcome of that investigation will be something that you have to look at internally, we want @home to come back with a solution to remedy this situation, and we will not be waiting another 2 months, as per below, we can then cancel the order and @home can refund our R19000.