1 reviews | Active since Oct 2018
@Home - I have given you ample warning! It all falls on deaf ears.
Terrible Service. For almost a month I have been liaising with @home regarding 2 sleeper couches I bought at Mall of Africa on 23 June 2018. Within the first week the first couch broke down the middle. The second couch has now broken too. I have emailed Andiswa Kalipa and Maboloko. I went into the store yesterday and met the manager. The manager was saying at the top of her voice "this customer must understand....!". She did not realise I was standing behind her. I went up to her and explained that I have been waiting for several weeks. She apologised and said she thought this was my first complaint. I was assured I would get a response in writing yesterday. After phoning again today - no answers. @Home - I want a credit for these 2 couches and I want you to come fetch them. My boys arrive from boarding school this week and I will need to get couches elsewhere!
Hello Paula
Thank you for taking the time to send us this feedback. We apologise for the poor level of service received and will escalate this immediately to the Field Management Team. They will investigate this and feedback to you directly.
Thanks
The @home Customer Care Division
Hello Paula
Thank you for taking the time to send us this feedback. We apologise for the poor level of service received and will escalate this immediately to the Field Management Team. They will investigate this and feedback to you directly.
Thanks
The @home Customer Care Division
