GS
Gideon S

1 reviews | Active since Feb 2015

17 Feb 2015, 12:17

@Home failed to deliver yet again after 5 months

In September 2014 I bought 2 items from the store. There was not any stock so I was told it will take a few weeks. A date was determined for it to come in October, It never came. I had to go back there to sort it out and another date was promised soon there after. Yet again it did not arrive. Eventually after countless phone calls they told me that the furniture will only arrive in Feb 2015 (16th) A week before this date I went back and started to remind them to get everything in order and I was told that it was. I phoned them on the afternoon of the 16th and afterwards the delivery phoned me and said that my goods are on its way. When I arrived at my house, the delivery only had one of the 2 cabinets. I phoned the @home store but they could only sort this out the next morning as the warehouse was already closed. I went to the shop the following morning and now, hours later I am still waiting to find out where my other cabinet is. It has been 5 months. I didn't get any form of discount for my patience that has been tested to its limit now. NOTHING!!! What can a person do when you spend money on your first furniture and the store simply makes it one of your worst experiences ever

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Replies (1)
@Home
@Home's reply17 Feb 2015, 13:35
Official
Hello gideonjstander,

We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue and would like to apologise for any inconveniences caused.

Please be advised that we will escalate this complaint on to our Customer Care Representative, who will be in contact with you as soon as possible to provide assistance in resolving your complaint.

Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant