@home Change payments as they want

<p>I have received extremely poor service from @ home from the get go. First I bought a new couch from them and after 5 days the couch threads started to wear off and the couch had to be exchanged. The exchange was an extremely difficult thing to do as no one wanted to sort it ou. The store where the couch was bought ignores your emails and the staff goes on leave without resolving your query. Finally after sending a long email to their customer care line and waiting for a response someone phone and sorted it out.</p> <p> </p> <p>The second thing is when the couch was bought in the store I selected the 24-month payment option. When the couch was exchanged they changed it from 24 months to 12 months without asking me or even a phone call. Now I run the risk of being blacklisted to sort this payment arrangement out. I have been trying for more than a month to sort it out there customer care does not even reply to your emails every time you speak to an agent over the phone the feedback is that they sorted it out but again the SMS will still come through to pay the 12-month installments and the email statements. </p> <p> </p> <p>I do not understand why a customer must struggle so much to fix their mistakes. Safe to say I will never purchase anything from an @home or any Foschini branch. </p>