1 reviews | Active since Dec 2016
@Home Cavendish
<p>I visited this store on Sunday 4th December 2016 waiting 30 minutes for a sales consultant to assist me , each person I asked I was informed sorry that is not my department.</p> <p> </p> <p>Eventually I was assisted , just to discover that when you purchase a coach at @HOME you need to purchase the legs that the couch stands on separate. No WHERE do they advertise this!</p> <p> </p>
Hello Zurina
Thank you for taking the time to send us this feedback. We are looking into this right now. We have escalated this to our Field Team who will contact you directly.
Thanks
@home Customer Care Division
Best regards,
Hello Zurina
Thank you for taking the time to send us this feedback. We are looking into this right now. We have escalated this to our Field Team who will contact you directly.
Thanks
@home Customer Care Division
Best regards,
Hi
So I got a call from a guy that said he was the Manager of the store @16 ;11 today. He informed me that he was not on duty on Sunday and that not all staff is able to assist with furniture purchases. Surly this time of the year you should make sure your store has enough staff. He informed me he just needs to check something and will call back in 10 minutes. So at 17:06 I get a call from the female assistance to inform me that she has refunded me the charge of the legs as it was in error and she apologise for the inconvenience. My question to @home is how many other clients have you over charged and I am still waiting for the Manager to call back. He let's his staff call back.
Hi
So I got a call from a guy that said he was the Manager of the store @16 ;11 today. He informed me that he was not on duty on Sunday and that not all staff is able to assist with furniture purchases. Surly this time of the year you should make sure your store has enough staff. He informed me he just needs to check something and will call back in 10 minutes. So at 17:06 I get a call from the female assistance to inform me that she has refunded me the charge of the legs as it was in error and she apologise for the inconvenience. My question to @home is how many other clients have you over charged and I am still waiting for the Manager to call back. He let's his staff call back.
Hello Zurina
Thank you so much for bringing this to our attention. We are investigating this and will get back to you as soon as we have an answer.
Thanks
The @home Customer Care Division
Best regards,
Hello Zurina
Thank you so much for bringing this to our attention. We are investigating this and will get back to you as soon as we have an answer.
Thanks
The @home Customer Care Division
Best regards,