@home are dishonest

On the 30th of November 2018 I saw a bundled deal on the @home online store which I purchased for a smeg kettle and toaster. On 3 December @home sends me a message saying they cancelled the purchase of the kettle as they have no stock but sent out the toaster and from my review of Hellopeter it seems they misled quite a few customers in this manner. I must state my disappointment at the way @home have handled this purchase, this was a gift for an engagement which they have now spoilt. If they did not have stock they should have called me and I would have agreed to then sending out the kettle and toaster in another colour. What is one going to do with a chrome toaster without a matching kettle. They have shoddy services to take someones money and then say no stock and make an excuse. Also I lose the discount which I am not happy with. I raised my complaint and this is the response I received: “Due to the popularity of our online Black Friday and Cyber Monday special offers, a few of our online promotions have run out of stock. As a result, some of our TFG online shoppers may have had their orders cancelled after the initial confirmation was received. We sincerely apologise for the disappointment in missing out on these fabulous deals. Note that all purchases that have been cancelled will be refunded in full within 5 working days. “

So they also get to keep your money in their bank for 5 working days how nice for ********** I was not satisfied with the response so I wrote them the following message: I suggest @home rectify the matter immediately and locate a chrome kettle at the below-mentioned price as I have paid @home already. @home sold it as a combo deal therefore that was false advertising and I will take it up with the Advertising Agency and the Consumer ombudsperson. I am not satisfied with the resolution of the matter and their complacency in the response and the false advertising that has happened as they took the money at the time. If they have no stock and said so at the time I could have changed the colour of the item or could have arranged a store pickup and still got the items at a discount. I offered them a solution : Are they able to locate one in one of the stores in Durban to satisfy and resolve the matter please let me know and arrange it that I send my niece to fetch it that is who the present is for. Yes I was even going to get someone to fetch it. I want the product you had no right to cancel my purchase without informing me first as you took the money. I now demand the product and that is the only resolution I will accept to this matter. I will now take to the necessary chat-boards and social media to inform people of your bait and switch tactics and your false advertising. To which @ home responded with no care in the world: “Thank you for making us aware of your experience, we will definitely take this feedback into consideration for our future online promotions. Sign up for our newsletter today to be first in line for our online festive season offers. “

Today I go online and the product is back in stock at its normal price no black friday deal. So I process a purchase for a chrome smog kettle right until payment and it is in stock. I took a screenshot of it and then called the online call centre which then tells me they ran out of stock between the time I placed the order and they cancelled the order on 3 December but apparently today they just got new stock in and that is the stock reflected on the system.

Seriously you expect me to believe that you are a bait switch company and are dishonest. I demand resolution in the matter I want the Smeg Chrome Kettle which is part of the black friday combo deal, it is what I paid for and that is all I will accept.