@home and unfriendly and *********** Store Franchise

I app**** for a card at the store in Lephalale mall Last week. The store attendee was extremely helpful in processing my application. On the 8th of May I received an sms requesting my payslip which was forwarded to @home accounts department that same day. Thereafter on the 14th of May I received an sms stating that my account has been approved and that I can come into store to pick-up my card in addition to this the store also contacted me in order to pick up my card. I left work at 4:30 pm and went to the store to pick-up my card, after an hour of shopping the store attendee tried accessing my card with no avail, after which she contacted her account department. The account department was approximately an hour on the phone with her. The attendee then handed me the phone to speak to the accounts department personnel, upon speaking to the rude employee at the accounts department- who literally had attitude through out the conversation ,she informed me that they require my marriage certificate (this is the first time opening an account where i am required to provide my marriage certificate). The accounts department employee stated that the lady that approved my application noticed one minute later that i had a validation issue concerning my surname. If she noticed it 1 minute after approving my account why not inform me thereafter. However, you send me an approval sms then inform your store to contact me and after I have spent an hour in your store you tell me I cant proceed with my purchase. In addition to this, my husband had our marriage certificate in his wallet which the store attendee scanned and emailed to the accounts department, she then again contacted the accounts department requesting approval however they stated that since it was sent 2 minutes past 6 they could not validate the marriage certificate. At this point I was frustrated at the incompetency of @home employees and there unwillingness to help. I will not be shopping in your any of your stores again.