@home account blocked

I opened an @home account on the 15 August 2015. A weeke after that my account was blocked because they say my income was not verified. I understood that and I went to Foschini in centurion to provide the proof. I have been there twice already and no assistance. I am being kept on hold for more than 40 minutes and when someone finally picks up only to find they have transferred us to the department that does not deal with my kind of query, they say high value department will assist. But they never do, been waiting for more than 2 hours now on hold and nothing. My question is also how will I repay my account if I do not even know how much because I still have credit in it. My card number is *** . <br> <br> Thanks<br> Thandazile