@Home/Foschini?Breville

Bought a Breville Mixer for R3700 four years ago. The machine has broken down - the gearbox stripped after fewer than 50 uses. The repair bill is R2500 with a R300 "deposit". I have waited over a month as it appears there are no spares available. Many calls and emails to Foschini group resulted in an offer of R15% discount on another machine which would result in me spending a whole lot more money. I WANT MY R3700 back as this is unacceptable that there is no backup on this machine. I have spent many thousands of Rand on Breville appliances at @Home. What is even worse than their physical service is their lack of will in responding to me. I have had dealings with NATHAN ADAMS but only promises of someone contacting me but it never happens.