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orca O

1 reviews | Active since May 2016

29 Oct 2020, 09:48

@HOME....CANAL WALK... A SNOOTY SHOP WITH NO RESTROOM!!!

CANAL WALK To the salesman that helped me yesterday, thank you, to the Manager he asked if I could use the ladies, thank you. To the woman behind the counter I asked to point out the door to the ladies you get a BIG thumbs down. You should go on a refresher course RE manners and how to treat your customers!! There was NO need to get so uptight and rude about me using the staffs toilet ok!!! Catching Covid in a wc is plain stupid... Considering this @home branch is outside the mall and ridiculously far to go to a toilet I SERIOUSLY suggest building one for your customers. Are we suppose to shop with you then in the middle of shopping, go across to CW, locate a toilet and then walk all the way back??? IS THIS SERVICE.... I THINK NOT. WILL NOT BE GOING TO THIS SHOP AT CANAL WALK AGAIN!!!!

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Replies (1)
@Home
@Home's reply30 Oct 2020, 10:25
Official
Hi there Barbara, 
We apologize for the experience you had at our Century City Livingspace store. I have escalated this to the Field Management Team and asked that they investigate and have the Team contact you directly.
The @home Customer Care Division