@Home Tygervalley poor poor service and apparently they don't have a phone

@Home Tygervalley could not refund me on a throw because their card machine could not do credit card refunds and as always they did not have the cash for the refund. So I was told that they would accumulate the cash and phone me when I can collect it. Note there was no talk about making an effort to sort out the card machine. This was 5 days ago. And they just won't answer their phone. I have rung how many times as I am not willing to go into the store for nothing should I go and the cash not be ready. WHY DON'T THEY ANSWER THEIR PHONE??? @Home is NEVER busy,, there's always a number of staff drifting around doing nothing and they can't even answer their phone. @Home has nice products (mind you not at such nice prices though) but my customer services experiences with them over many years have just been completely sub-standard.