@Home - the worst service ever

I lost my @Home store Card in March when my hand bag was ******. Diligently stopped all my cards and blocked accounts. I reported this to @Home who issued me another store card swiftly without fuss. However it has taken me the better part of this year trying to unblock the account. I was told by their ***** division Unit to go to their nearest store, which is Walmer Park, Port Elizabeth, with a 1 month bank statement and my ID and they will email the docs to them. never was it specified that the Bank Statement needed to be from inside the bank, and not an ATM Statement. The docs were emailed and I was told that i will hear from them. No one called, no one followed up, until I called them again. To be told that, the ATM statement was rejected and i must go inside the bank and get a statement. Being in the Medical Field, i have very little time to go and shuffle at the bank but i comp**** and did as told by @Hone ***** Division Unit. I presented the documents again to the store mentioned above on Friday 11.11.2022 together with my ID again and i was told that they have been emailed to the ***** division and i will get feedback. No feedback came, no one bothered to call. Yesterday i went to @Home store in Moffet on Main and asked the store assistant to check for me what is happening with my account being unblocked. He calls the ***** Unit who say to him that they never received the docs from 11.11. 2022 that were emailed from the Walmer Park store, and that i must do the whole thing again. I told him categorically that I will not...The Moffett on Main Store called Walmer Park store and spoke to the store manager who confirmed the documents were emailed and that she personally emailed them herself. She then called the ***** Division Unit and spoke to Alisha who then contradicts the information and confirms that the documents were received but their system cannot read the statement and I must no go back to the bank and get a bank confirmation letter. I told her, i will not.

the incompetency and the lack of regard for a longtime customer in this case is absolutely unbelievable. I have been treated most unprofessionally and with great disrespect by @Home. Why did they issue me a card in the 1st place if they doubted my identity? How do you explain that contradiction. Who were you issuing the card to and what am I suppose to do with it, if I cant use it? Secondly, you treat me like I am idle with nothing to do, sending me from pillar to post as you wish, what is Proof of banking going to prove in this case? I have given you all the docs you have requested and you pull out of your own head what you require every time, who's to say you will be satisfied with the Proof of Banking. I am a Private Banking customer at the institution you have my statements from. If you diligently check in your records, I have paid @Home from that very account number you have vis those statements. What is the use of me having your card when i cant even use it for the whole year.

You have just lost a customer from me. I am willing to close this account and move to better serviced companies, who value and treat their customers better than this.