@Home The Glen Mall. *********** staff and managers

Unfortunately I have to give a star rating before I can register my complaint, of it were up to me I wouldn't even rate them that 1 star that I rated them.

On 23 November 2022, I went into the @Home store at the Glen mall in Johannesburg South. I went in wanting to purchase 2 century dome side lamps and two trays but unfortunately the gentleman who assisted me on the floor told me that the lamp on display was the only one left in the store and he would call other stores and get the 2 lamps that I wanted. We went to the front of the store where he looked onto his computer screen and made a determination that the lamps would be found in other branch. He then made a few calls and informed that the lamps had been found at a branch in Durban and than it would take them two weeks to reach the Glen @Home store. With much excitement I paid for all the items and received an invoice and promised to be back after 2 weeks. I also left my contact details for them to call me.

Two weeks later still no call, so I decided to visit the store with my receipt to go and enquire. To my surprise, the store assistants asked me who had help me even though the receipt clearly had a name of the person who assisted me. The person was on leave and she had to be called, she denied any knowledge of my purchase and any order of the lamps. Another store assistant decided to take it upon himself to find the lamps for me and unfortunately due to loadshedding could not get through to the stores that.had that lamps. He promisef me he would call me 10 days later to come and collect yhe lamps. Ten days later, instead of receiving my lamps i was told that the store that had claimed to have the lamps said they were damaged. When I requested to talk to a manager I passed on to a mousy person who told me that she also had no knowledge of my case because she had only started working at the store 3 days ago. She then made mention that they had enquired with another store that had recently opened and they were still awaiting feedback. After learning the name of the store I took it upon myself to go there and purchase the lamps and the trays from that store. I went back to @Home The Glen mall on Monday, 19 December to get my refund of R3800 and was told that the refund could only be refunded into my credit card and not into my debit that i swiped when i made the purchase but up until now it has not reflected in my account. I am unhappy with the level of service I received from @Home The Glen mall and the *********** staff and store managers. I also do not understand why it is fine to take my money from a debit card when I make a purchase and then when it has to be refunded there is toing and froing. I also don't understand the assumption that everyone has a credit card. Why card the store assistants or managers give a clear explanation of why refund is done this way and how long it will take. Your manager was so clueless that she had to search for answers on Google.