@home TFG the worse online store in history! Stay away, do not shop!!!

Possibly the most horrid experience of my lifetime! Stay away! Purchased an eGift Card on Christmas on @home website, no indication that it will not go through instantly, 4 days later, more than 4 hours of phone calls to customer service, online department, ***** department, bank transaction and a gizillion escalations! Nothing has been done! No gift card has been sent, Christmas surprise gift ruined and no one can tell me what is going on! Terrible unenthusiastic agents, no one knows who to escalate it to, utterly disappointed! DO NOT ever purchase an e-gift card or any online gifts from TFG! Disappointment, frustration awaiting you!!