@Home ***** - TFG Group

My daughter received a TFG Gift card for the value of R2000 as a wedding present on the 25th of Jan 2025. She visited the Jet Home at Eastgate mall on the 03 May 2025 and at the cashier the card kept declining, she was told she need to go to the @home store to query why the card was declining.

She was assisted by Alitha at the @home store who for more than an hour tried to assist and was informed by head office that the gift card was reported ****** on the 18 April by Charmaine from Admin Control and was requested to leave the card and the gift receipt at the store to be investigated.

We called the store back on Tuesday and spoke to Nomsa and was then told to call head office as no one could give us an explanation as to why the card was reported ******. I called Head office today and spoke to Tazne who also told me that Charmaine reported the card ****** and she works at the @home store at Eastgate, once again the run around

I then call the @home store in Eastgate and spoke to the manager called Mr Shozi who confirmed there is no Charmaine at his store. I am still awaiting a call from Mr Shozi on a full explanation on this matter as this does not add up, my daughter was subjected to embarrassment as she was told she was paying for her purchase with a ****** card,

-if the card was ******, does it make sense for us to have the actual card on hand with the gift receipt. -Secondly Charmaine is a ghost because she cannot be located. - We were told to leave the card and the gift receipt at the @home store.

This whole incident does not add up, something weird is going on, I had to now contact the person who purchased this card this morning who lives in Amsterdam to send me proof of the purchase of which I have received.

I would like this matter to be investigated, and a full incident report provided to me in writing as this has caused us a lot of inconvenience, time and embarrassment.