@Home terrible service regarding wedding registry

My wife and I recently got married and used @Home for our registry. Afterwards we closed the registry and three items bought for us by one of our guests still needed to be delivered to us. After closing the registry and confirming delivery details for the remaining 3 items we received no confirmation when delivery will occur. Firstly I called your your call center (25 minute calls) where both times they promised to get back to us and never did. I have also spoken to Tshepo and Monica from Sandton City branch two weeks ago and neither of them are returning my calls despite messages being left in store for them to call me back almost daily, and WhatsApp messages to Tshepo since 29 June being ignored. No one can confirm when we will receive these remaining items, or even which one of our guests purchased them for us.

The level of service we are receiving is appalling. We have been patient for weeks and just want to know why we aren't receiving the final 3 items. Registry number is GL***.