@Home Returns

I purchased a kitchen appliance online from @home which was delivered within 3 days. After using it approximately 6 times I felt that it did not meet my expectation. I contacted the helpline and was advised to return it to the nearest store or a courier could be arranged to collect the appliance. When I returned it to the nearest store at Somerset Mall I was politely questioned about the problem. I was offered a replacement or another product. I enquired whether I could have my money back. The friendly manager authorised the transaction and informed me that it would take 3 days to reflect in my bank account. The whole process took about 5 minutes. I felt that I was a valued customer. It was a very pleasant experience!