Hellopeter
Share Your Experience

1 reviews | Active since Oct 2016

11 Mar 2021, 19:31

@home online sales disappointing!!!

Last week I bought 2 sets of pedestals online and I chose an option to collect it by my self. @Home approved the order and sent me confirmation details of my purchase. I was so disappointed yesterday when they sent me an email that they are out of stock and they’ve tried to secure my items and it seems like all their stores are out of stock and I will not be able to get my order any time soon. They told me that the estimated time to get my order is in May and mind you I’m told this after almost 2 weeks of placing my order. How do you sell something online and even state that it is in stock when it’s not?? I’m so disappointed because their refund process will also take its time and I have requested it not because I no longer need the items but the service I have received is disappointing!!!! I can’t even explain how disappointed I am.

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Replies (1)
's update12 Mar 2021, 23:53
Reviewer Update
Last week I bought 2 sets of pedestals online and I chose an option to collect it by my self. @Home approved the order and sent me confirmation details of my purchase. I was so disappointed yesterday when they sent me an email that they are out of stock and they’ve tried to secure my items and it seems like all their stores are out of stock and I will not be able to get my order any time soon. They told me that the estimated time to get my order is in May and mind you I’m told this after almost 2 weeks of placing my order. How do you sell something online and even state that it is in stock when it’s not?? I’m so disappointed because their refund process will also take its time and I have requested it not because I no longer need the items but the service I have received is disappointing!!!! I can’t even explain how disappointed I am.